Rob had posted his frustrations in achiller user group on Facebook. We just happened to see the post along with an opportunity to possibly help out. Robs Ss Brewtech 1/3 HP chiller wasn't working and had no warranty. After 20 days of emails back and forth plus trying various parts to fix the issue, Ss Brewtechs support team finally threw in the towel on trying to repair the chiller. They said there was nothing more that they could do rendering the $1,000 chiller useless.
PENGUIN CHILLERS reached out to Rob and he sent us the chiller a few days later. In less than 72hrs of receiving it, we were able to diagnose the issue, order parts, and then get the chiller functioning. 72hrs to working with us versus 20 days and no service solution from Ss Brewtech. PENGUIN CHILLERS will continue to run some additional tests and tweeks to make sure this unit will keeps running before returning it to Rob. One of the differences we try to point out is that PENGUIN CHILLERS is the manufacturer AND retailer of our entire product line. We offer a free 1 year warranty on our chillers plus unparalleled customer service and support after you've received your chiller. Other brands such as SS brewtech, Icemaster, Blichmann, etc are ONLY product retailers. Even if they offer you a product warranty, they are not the ones who will service your unit. We try our best to convey this to other chiller users but sometimes we all learn things the hard way.... case in point!
PENGUIN CHILLERS designs and manufacturers each of our units. This means we know all of the intricate details about how our chillers function. Because of this, if an issue should arise, we are able to diagnose the problem quickly and with more accuracy than others. We aren't looking at a prompt, or reading off of a diagnosis checklist to you. PENGUIN CHILLERS is able to service and support our products to a level that is not possible for other companies who only retail chillers being manufactured over seas.
As it turns out, we can service and support their chillers........ better than they can.
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